Shipped from Japan directly to you.
About our shipping & taxes...
It continues to be a challenging time to ship items internationally from Japan, but we will do our best to keep rates affordable for you.
Our default courier is Japan Post, whose Small Package and EMS services offer an economical alternative to international express couriers, without much compromise on delivery times (usually 7-14 days for Small Packages, 5-10 days for EMS). There's tracking available for most countries, so you can monitor your order's progress through customs clearance and delivery. We dispatch all orders within 2 business days of being placed.
For a single item weighing less than 300g, the shipping cost is £8.95 to the UK and Europe, and $12.95 to the US and elsewhere. Shipping rates then increase by weight up to £24.95 and $29.95 for over 1.5kg. If your order is over 2kg we will ship in several packages.
We can also send items via DHL Worldwide Express. Please note though that the cost of this is higher, but you will receive your tea in 2-5 days from when we process the order. It is also recommended to order several items at a time as it's usually a flat shipping rate up to about 1kg in weight.
Some countries now require tax to be charged by all online retailers, while others may require payment on delivery. The prices on our site do not include tax, but it will be added, if necessary, at the checkout stage, once the delivery address has been entered.
For shipments to all countries in the EU and some others, we must now charge you tax and then pay to these countries. For other countries, there may be duties and administrative charges payable upon receipt, or it may be better to pay a clearance fee to the courier in advance.
Our shipping options show either DUTY PAID when tax has already been charged by us (either on the goods themselves or as an advance clearance fee to the courier); or DUTY UNPAID, where you may need to pay taxes and duties upon receipt. It is assumed you accept responsibility for this payment if you select this method. Please be aware that the courier may add extra administration charges if they have to collect from you on delivery. We cannot advise you on this, but you are probably already aware of how likely these charges are in your country if you regularly buy items online from overseas.
If we are unable to ship your order, because of the suspension of operations by couriers or other reasons, we will of course get in touch with you promptly and refund your payment in full.
We are a small business and so handle all your orders ourselves. We do not use warehouse or packing services.
In the case of any queries or problems we are happy to help, so please do not hesitate to get in touch with us at firstname.lastname@example.org if you have any questions about shipping times or costs.
Latest shipping destinations and restrictions from Japan Post
Japan Post Tracking
EU VAT & Customs Duties